Books

Hard copy

Defects

Books and manuals containing manufacturing or printing defects may, at Spandah's option, be replaced by Spandah upon return to Spandah of the unused, defective copies. Alternatively, Spandah may, at it's discretion, refund the purchase price and shipping and handling costs after the unused, defective goods have been returned. Defective copies are to be returned to Spandah's Goods Return address stated below.

Spandah shall not be liable for damage sustained to goods whilst in transit during delivery from Spandah or its agents.

'Printing defects' excludes typographical errors.

Non-delivery

Spandah shall not be liable for non-delivery of goods or files unless the non-delivery is directly and solely attributable to Spandah's act or neglect. In any event, Spandah's liability is limited to the following unless otherwise stipulated by binding legislation:

Audio files sent via the Internet or email

In the event that an electronic audio file is not received by the purchaser, Spandah shall re-send the audio file.

CDs and DVDs

Defective CDs and DVDs may, at Spandah's option, be replaced by Spandah upon return to Spandah of the unused, defective copies. Alternatively, Spandah may, at its discretion, refund the purchase price and shipping and handling costs after the unused, defective goods have been returned. Defective copies are to be returned to Spandah's Goods Return address stated below.

Spandah shall not be liable for damage sustained to goods whilst in transit during delivery from Spandah or its agents.

Goods Return Address

Australia

4 Commonwealth Tce
Sandhurst
Victoria

Workshops

1] Payment is required in full prior to the workshop to secure your booking.

2] Refunds for cancellation by you:

Cancellation 32 days or more prior to the scheduled workshop - full refund.

Cancellation 15 - 31 days prior to the scheduled workshop - 50% of fee.

Cancellation less than 15 days prior to the scheduled workshop - 100% of fee.

The commencement date of the workshop is not included in the calculation of refund periods.

All cancellations must be in writing (fax or email) - see Contact Us page .

3] Spandah's usual practice is to provide a free group conference follow-up phone coaching session for participants approximately one month after the workshop, to ensure that participants are using the skills and to provide coaching in relation to any issues they may have with applying the techniques. This service is free to the participants . However, participants pay their own phone in charges for the call, which is usually to a USA-based phone bridge.