This Statement discloses the practices by which Spandah intends to protect the personal information collected by Spandah and provides guidelines for how we shall deal with your personal information.

Scope

The day to day application of Spandah's Privacy Policy is carried out through administrative procedures which apply in all activities. All Spandah employees are responsible to adhere to privacy administrative procedures, and to the principles of the Policy. Compliance to the Spandah Privacy Policy is mandatory for all Spandah employees, contractors, affiliates, Licencees and Accredited Trainers. Breach of such policies may result in disciplinary action, including termination of employment, Licence, contract or accreditation.

Information collected

Spandah will only collect personal information that is reasonably necessary for the operation of Spandah's businesses and our offering and supply of programs, products and services to you.

Should Spandah intend utilising this information for other purposes your express consent will first be obtained unless the other purpose has been notified to you at the time of collection or the other purpose is allowed under the National Privacy Principles.

Consent

Personal information will be collected with the knowledge and consent of the person concerned, and directly from them, in accordance with applicable law. On the rare occasions when it is necessary to collect information without knowledge and consent, a note will be posted in the subject file, and efforts will be made to communicate with the individual to advise them of the information collection. No information will be communicated to third parties without the consent of the subject, except as required or permitted by law.

Limiting Use, Disclosure and Retention

Personal information will not be used, made available or otherwise disclosed for purposes other than those specified, unless the consent of the individual is obtained or where Spandah is compelled by law to do otherwise. Spandah may use personal information if it has reasonable grounds to believe that the information could be useful in the investigation of a contravention of the law or breach of Spandah's contracts or infringement of Spandah's copyrights or trade marks (whether unregistered, pending or registered) or other rights. Spandah may also use the information when acting in an emergency situation that threatens the life, health or security of an individual or the protection of property, including intellectual property. Such special uses of personal information without consent will be documented and accessible to the individual in accordance with the privacy laws of Australia.

Accuracy

Spandah will ensure that the personal information it holds is as accurate as is necessary for the purposes stated. With respect to information that may not be current, we will corroborate with the person concerned, the personal information used in relation to a decision affecting the rights, benefits or status of an individual, before reaching the decision.

Protection

Spandah will put in place appropriate measures to protect against unauthorised access to personal information, as well as use, destruction and modification of data.

Access by individuals

Individuals have the right to obtain confirmation of whether or not Spandah has personal information relating to them, subject to applicable law. Individuals may request access to their own personal information, and Spandah will respond to the request subject to reasonable availability. Spandah reserves the right to charge reasonable fees for onerous requests.

Spandah encourages informal access to information by the concerned person in the regular course of business. When an individual wishes to access the personal information about them that is held by Spandah, they may either contact info@spandah.com or write, fax, or telephone. Spandah will require positive identification from the applicant before communicating any personal information.

Where information is held by Spandah regarding an individual or an organization, access will be provided upon request in a form reasonably suitable to the information held, except to the extent that:

1. Providing access would unreasonably impact on the privacy of others; or
2. Providing access would be unlawful; or
3. Providing access would prejudice commercial negotiations between the individual and Spandah
4. The request for access by the individual is frivolous or vexatious.
   

   Contesting data

If an individual obtains personal information and wishes to contest its accuracy, he or she may request a change or deletion of certain items. All reasonable requests will be honored, and in instances where the Spandah determines that it is not appropriate to either change the information or delete the record, a notation will be added to the file explaining the case as represented by the individual. This notation will be sent to any parties that the individual deems should receive his/her comments.

Complaints

If an individual is not satisfied with the results of an information request, or is unsatisfied in any way with this Privacy Policy or with Spandah's compliance with this Policy or with law, he or she may apply to Spandah for a review of the issue. Spandah will investigate all cases, conduct a review of the findings, and establish a dialogue with the individual to resolve the complaint. In cases where there are controversial issues, Spandah may establish an ad hoc committee to review the complaint, or with the permission of the individual, seek an outside mediator or consult privacy experts for independent opinions. All efforts will be made to resolve complaints internally.